XL RESPECTS YOUR PRIVACY
At XL Payment Systems, we recognize that the trust of our customers is one
of our most important assets. As such, our primary goal is to deliver innovative
payment products and world-class service while ensuring the integrity
and sanctity of our customer's privacy.
The following outlines some of the
steps that we take on a daily basis to ensure that our customer's
information is secure, private, and used only in a manner
consistent with our customer's wishes.
We will safeguard, according to our strict standards of
security and confidentiality, any and all information our
customers share with us. We use advanced security techniques
and processes designed to protect the integrity and privacy
of our customer's information, particularly when this information
is used by our employees and partners to provide customer
service.
We will limit the collection and use of customer
information to the minimum we require to provide superior
customer service, which includes, but is not limited to,
the effective management of our business, advising our customers
about our products and services, how we administer their
account(s) and account(s) security and to fulfill any legal
and regulatory requirements. We advise our customers about
the general uses of the information we collect about them,
and we will gladly and promptly provide additional explanation
if our customers request it.
We will permit only authorizedemployees,
who are properly trained in the appropriate handling of sensitive
customer information, to have access to that information,
and only if required by their business responsibilities.
Employees who violate our Privacy Policy are subject to our
disciplinary process, up to and including termination.
We
give our customer's choices as to how theirinformation is
used, if at all. We provide our customer's with the opportunity
to remove their names used for mail, telephone or online
marketing upon initial customer contact and subsequently
on an annual basis. This opt out choice includes products
and services offered by XL Payment Systems, Inc. and our
affiliate marketing partners, and customers may easily opt
out by contacting us via US mail or telephone.
We limit the
release of customer information. In addition to providing
our customers with the opportunity to opt out of marketing
offers, we release information only with the customer's consent
or request, or when we are required to do so by law or other
regulatory authority. When a court order or subpoena requires
us to release customer information, we notify the customer
promptly in order to provide the customer with the opportunity
to exercise their legal rights. The only exception to this
policy is when we are prohibited from notifying the customer
by law or due to a court order, or in cases in which fraud,
money laundering and/or criminal or illegal activity is suspected.
We quickly respond to our customer's requests for explanation.
In the event that we deny service or chose to end a customer's
relationship, and to the extent permitted by applicable laws,
we will provide a prompt and detailed explanation if requested.
We extend our privacy principles to our business partners.
Whenever we enter into business partnerships, or hire other
organizations or businesses to provide us with a service,
we require them to conform to our strict privacy standards
as well as to allow us to audit them for appropriate compliance.
We will notify our customers in the event that our privacy
policy changes. If our privacy policy is modified, we will
attempt to notify our customers of these changes via email,
US mail or via telephone. As customers do now, they will
continue to have a choice as to whether or not they allow
us to use their information in this different manner. In
addition, if we make any material changes in our privacy
practices that do not affect user information already stored
in our database, we will post a prominent notice on our web
site (wwwxlcard.com) notifying users of said change(s).
In some cases where we post the notice we will also email
users, who have opted to receive communications from us,
notifying them of the changes in our privacy practices. |
Updating customer information.
Should customers need to update any information they have previously
supplied
to us, they may contact XL Customer Service at between 8AM-10PM CST,
Monday through Friday and 10AM-8PM CST, Saturday
and Sunday, or email at customerservice@xlcard.com.
If you wish to opt out of our, and our partner's, marketing offers, please
contact us via US mail at the following address:
XL Payment Systems, Inc.
Marketing
101 Southwestern Blvd. #135
Sugarland, TX 77478
The information above applies to all of our customers, including those that
transact primarily on the Internet. For this group, the following specifically
applies:
Our website requires the use of cookies, pieces of information that a website
places in a file associated with our customer's browser, that may be used to
deliver content specific to their interests and for other purposes,
such as security and other account administrative functions. For
example, cookies are used to store customer preferences for certain types
of information so that they do not have to input it every
time they visit our site. XL cookies are encrypted and do
not contain nor track personal identifying information; none will contain
information that will enable anyone to contact our customers
via telephone, e-mail or any other means.
Please note that XL can serve as a gateway for shopping at merchant sites,
most of which also use cookies to deliver content specific to our customer's
interests and for other purposes, such as security, promotional
preferences and administrative functions such as shopping cart
functionality. XL cannot control merchant sites use of cookies or be held responsible
for those merchant's policies regarding the use of cookies.
XL Payment Systems, Inc. is a licensee of the TRUSTe Privacy
Program. When customers visit a web site displaying the
TRUSTe trustmark, they can expect
to be notified of what personally identifiable information is collected, what
organization is collecting the information, how the information
is used, with whom the information
may be shared, what choices are available to them regarding collection, use
and distribution of the information, what kind of security procedures are in
place to protect the loss, misuse or alteration of information
under the company's control, and how customers may correct any
inaccuracies in the information. Questions regarding this statement should
be directed to marketing@xlcard.com. If this web site
does not respond to your inquiry or your inquiry has not been satisfactorily
addressed, please contact the TRUSTe
watchdog panel (http://www.truste.org/users/watchdog.html).
XL collects "referrers" information, IP addresses, and various
environmental variables.
A "referrer" is information the Web browser passes
along to XL's Web server that references the URL from which
the customer came.
The "IP address" is a number
used by computers on the network to identify the customer's
computer so that data can be transmitted to them.
"Environmental
variables" include, among other things, the domain from
which customers access the Internet, the time they accessed
our Web site, type of Web browsers and operating system or
platform used, the Internet address of the Web site they
left to visit XL Payment Systems, the names of
the pages they visit while at our Web site, and the Internet address
of the Web site they subsequently visit. |
This information
is collected to enhance web site security and to
detect broad member trends.
Security.
The XL website has security measures in place to protect the
loss, misuse and alteration of the information under its control.
All personal and account
activity
information collected on and used by the XLcard.com web
site is not accessible by the public or via the Internet. All accesses
to our databases wherein personal information is kept are logged
for security purposes and access is limited to key personnel. All
personal information, account activity and purchasing activities
are protected via user names and passwords. All user-specific activities
(those that are accessed during and after a user logs-in with their
user name and password) are protected using a secure
communications encryption technology called SSL.
SSL (Secure Socket Layer) is a security feature that creates an encrypted
connection between the client (your computer) and our server (XLcard.com),
which prevents
the interception and inappropriate use of this critical data. Transactions
through a server using SSL are far safer than using a credit card at other
retail establishments.
It is much easier for credit card thieves to sift through trashcans at
banks or retailers than to harness the genius and super computing power
necessary
to decrypt the small bits
of secure data transmitted during an SSL connection. The point is that
our customer's greatest risk for exposure of personal or financial information
and transactions
is NOT the use of properly secured sites such as xlcard.com, but rather
from
information made available by their everyday activities. |
xlcard.com: (c) 2003-04 XL Payment Systems, Inc.
The XL Payment Systems Card Program is sponsored by 1st Federal Bank.
XL Cash Card MasterCard Cards are issued by 1st Federal Bank.
Account funds are insured by the Federal Deposit Insurance Corporation
(FDIC). Subject to funds availability. Transaction fees, terms and conditions
apply.
All trademarks, service marks and registered marks are the properties of
their respective owners. (c) 2001-2004 XL Payment Systems, Inc.
Cardholder Agreement
Read this Agreement and retain it for your records This Agreement
applies to your Pre-Paid Card (“Card”) and your responsibilities, liabilities,
uses, fees and requirements of you, the “Cardholder”.
In this Agreement, the words “you”, “your” and “yours” refer
to you, the “Cardholder”. The words “we”, “us” and “our” mean
XL Payment Systems, the issuing bank(s) and all associated firms,
companies, affiliations or associations required to fulfill and
manage your card.
Responsibility: You agree that you are financially responsible for all
uses of the Card, the Account, and the information provided to us by you.
You are responsible for the safekeeping, distribution and use of your confidential
PIN.
Age: You certify that you are 18 years of age, or older.
Changes: We may change
any or all of this Agreement at any time. Please refer to this
website for our latest Terms & Conditions.
Termination: We may, at any time, for any or no reason, terminate this
Agreement and/or temporarily suspend your right to use the Card. You agree
to destroy the Card if the account is terminated. We will remit the balance,
which we may do by transferring a credit to the debit or credit card account
you may have designated to fund your account or by remitting a paper check
to the name and address last provided by you. You may also cancel the Account
at any time, either online or by calling the number provided with your
card. In any event, a cancellation fee may be charged.
Funding the Card: The
Card is a renewable, stored value card. The value of the Card
depends on the amount of funds that have been transferred, “stored”,
or loaded onto the Card.
THIS IS NOT A CREDIT CARD. FEES APPLY TO LOADING OF FUNDS FROM YOURSELF
OR FROM YOUR EMPLOYER. YOU HOLD US AND YOUR EMPLOYER HARMLESS FOR THESE
FEES CHARGED. YOU VOLUNTARILY OFFER THIS CARD TO YOUR EMPLOYER FOR THE
LOADING OF ALL OR A PORTION OF ANY FUNDS OR PAYROLLS THAT MAY BECOME DUE
TO YOU.
Sources of Funding:
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1. |
Payroll, commissions, royalties or other fees due to you,
as an employee or independent contractor, may be loaded via
electronic transfer as arranged between payer and us. Loading
the funds by payer for independent contractor services will
be reported to the appropriate governmental agencies and
you will receive the appropriate notification for the purposes
of tax reporting, from the payer. We bear no responsibility,
whatsoever, for any such reporting or tax liabilities. |
2. |
When applicable and available, bank checking or savings
account or debit card account (“Funding Account”)
with appropriate anti-fraud verification. Certain delays
may be required to assure funds are available for such loads
prior to crediting your account. |
3. |
You may load funds via direct deposit of cash using the
approved deposit slip or via mail-in of U.S. Postal Money
Order. |
Where and How:
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1.
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Various companies that have contracted
with us for the payment of payroll, commissions, royalties
or other fees to independent contractors may load such
payments to your card electronically through the network.
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2. |
You may load funds to the Card at any time through your
online account if electronic bank transfer features are available
for your particular card. |
3. |
At our Bank, using the approved and supplied deposit ticket,
during regular business hours (Cash Only). |
4. |
Any time via mail-in deposit using only U.S. Postal Orders.
Other money types will not be accepted. |
5. |
At any retailer that is a member of the XL Payments Network. |
Availability of Funds:
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1.
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Funds loaded to the Card from another
debit Card of the same type card account will be available
no later than the next business day after the transfer
was made.
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2. |
Funds loaded by ACH transfer that we authorize (for payroll,
commissions, etc.) will be available no later than 5 business
days after the transfer is initiated. |
3. |
Funds loaded from the bank checking or savings accounts
will be available no later than 5 days after the transfer
is initiated. |
4. |
Cash funds deposited directly to the bank using the approved
deposit ticket will be available within 48 hours. |
5. |
U.S. Postal Money Orders mailed to our processing center
will be available within 5 working days. |
6. |
Funds loaded in cash at a retailer that is a member of
the XL Payments Network will be available within 24 hours. |
Funding Limits:
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1.
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There is no limit upon the maximum amount
that may be transferred to your Card by an employer for
your regular work payment.
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2. |
You may not load more than $1,995 or less than $20 onto
the card at any one time from your Funding Account. |
3. |
The Card may not be loaded more than twice per day or ten
times per week, nor for more than $1,995 per day or $5,000
per week. |
Spending Limits: The maximum amount allowable for purchase
from merchants may not be more than the total funds available
on
the Card, less applicable fees. Unusual or
multiple purchases may prompt a merchant inquiry or card
suspension to allow
to investigate such unusual activity. You agree
to be financially liable for any spending beyond the available
Card funds and
any spending overdraft may be immediately repaid
from the next
re-load of funds or from your Funding Account,
if you have attached such a Funding Account.
Withdrawal Limits:
1.The maximum amount allowable for cash withdrawals from
ATMs and member banks is $300 per twenty-four hour period.
2.The maximum cash that can be received from a merchant that
has agreed to provide cash back services, which must be accompanied
by a purchase, is $50.
Refunds: If you are entitled to a refund for any reason for
goods or services obtained with the Card, you agree to accept
credits
to your Card in place of cash.
Using the Card. You can use the Card to:
1.Make purchases anywhere your Card is accepted. When making
purchases, you may select the debit or credit options. The
debit option requires that you enter your PIN and the credit
option
does not require a PIN. In each case, the amount of the purchase
is deducted from your Card balance.
2.Withdraw cash from any automated teller machine (ATM) displaying
the network logo on your Card. This transaction requires the
use of your PIN.
3.Obtain cash from places which have agreed to provide cash
back at the point of sale. The maximum cash back allowed with
a purchase
is $50.
Confidentiality:
1.You should not disclose the PIN or record it on the Card
or otherwise make it available to anyone else.
2.If the Card or PIN is lost or stolen or if someone else may
be using them without your permission, notify us at once by
calling the toll-free number provided with your Card.
3.If you authorize or permit someone else to use the Card and/or
PIN, you will be liable for any transactions made by that person.
4.At any time, you may temporarily suspend the use of your
Card by going to our website. You alone may re-activate the
Card at
any time after it has been suspended by going to the website.
5.You may close your Account at any time by going to the website.
The value on the Card at the time of closure will be electronically
transferred back to your Funding Account or sent to you by
check. Cancellation fees may apply.
Payment: Each time you use the Card, the amount of the transaction
will be debited from the balance of funds on the Card.
1.You are not allowed to exceed the funded balance when making
any purchase.
2.If this occurs, you agree to be 100% responsible for payment
to us for the overdraft.
3.You agree to have the amount of the overdraft
deducted from any money later added (“loaded”)
to the balance of your Card.
4.You agree that fees and charges specified in this Agreement
may be deducted from the Card.
5.You agree to pay any Card funds deficiency at once, together
with all costs of collection.
6.You specifically authorize us to debit Funding Accounts to
cover any Card balance deficiency, if you have attached any
such Funding Accounts to the card.
Operating Fees: We reserve the right to, from time to time,
revise the fee schedule and will notify you accordingly. You
will be
charged the following fees:
Other fees:
1.The owners of ATMs or other networks may impose an additional
charge to use their machines.
2.Should a funding transaction be returned from the Funding
Account for insufficient funds, a return fee of $25 will be
assessed.
3.An overdraft fee of $25 will be assessed to the Card for
purchases or transactions in excess of the available Card balance.
4.Should a disputed Card use or purchase prove to be valid,
a charge back fee of $25 will be assessed to the Card.
5.Usage outside the United States will be assessed higher fees
for ATM and POS transactions.
6.An international exchange fee of 1.5% of the amount of the
transaction or ATM withdrawal will be charged for transactions
or ATM withdrawals outside the United States.
7.Mail-in deposits will be charged the $1.00 deposit fee plus
an additional $2.50 handling fee will be deducted from the
deposit account.
Our Right
to Offset: We have the right to offset against the
Card or the Funding Account for any indebtedness owed by you
to us, whether individually or jointly owned. We may offset
against the Card or Funding Account either before or after
your death
without demand or notice to you. We will not be liable for
any dishonored entry that results.
Periodic Statement: A periodic statement of the card account
for each monthly cycle will be made available to you.
1.We will provide all card activity, entries, transactions
and history through Internet access or by electronic transaction
to your e-mail address and not through paper statements.
2.You agree that we may provide your periodic statements on
the Internet or electronically, that we may notify you monthly,
at
the electronic address, which you provide upon account setup
for such notices, where and how, you may view the statement
online.
3.You may elect to receive printed-paper statements sent by
mail rather than the electronic statements sent to your e-mail
address.
If you so elect, you will be charged $5.00 per month or per
statement mailed to you.
Web Site and
Availability: Although considerable effort is
expended to make our web site and other operational and communications
channels available around the clock, we do not warrant these
channels to be available and error free every minute of the
day.
You agree that we will not be responsible for temporary interruptions
due to failures beyond our control, including but not limited
to the failure of interconnecting and operating systems, computer
viruses, forces of nature, labor disputes and armed conflicts.
You agree to act responsibly with regard to the web site and
its use. You will not violate any laws, interfere or disrupt
computer networks, impersonate another person or entity, violate
the rights of any third party, stalk threaten or harass anyone,
gain any unauthorized entry, or interfere with the web sites
systems and integrity.
We shall not bear any liability, whatsoever,
for any damage or interruptions caused by any “computer viruses” that
may affect your computer or other equipment.
We advise the regular use of a reputable and
readily
available
virus screening
and
prevention software.
Links: Our web site may contain links to other web sites, provided
as a convenience to you and not an endorsement by. We are not
responsible for the content of any such web site, which you
enter at your own risk.
Your Liability: TELL US AT ONCE IF YOU BELIEVE YOUR CARDHAS
BEEN LOST OR STOLEN. TELEPHONING IS THE BEST WAY OF KEEPING
YOUR POSSIBLE
LOSSES DOWN.
1.Our zero dollar liability policy may protect you from liability
for certain unauthorized transactions. Under our zero dollar
liability policy, unless you have been grossly negligent or
have engaged in fraud, you will not be liable for any unauthorized
transactions made with your lost or stolen Card that are processed
through the network. This does not apply to ATM transactions
or to transactions using your PIN that are not processed. If
you do not notify us promptly and you are grossly negligent
or
have engaged in fraudulent conduct, you could lose all the
money in your account. A transaction is unauthorized if it
is not initiated
by you, you did not give permission to make the transactions
and you do not benefit from the transaction in any way.
2.For transactions that are not covered by our zero liability
policy, if you believe your Card has been lost or stolen and
you tell us within 2 business days after you learn of the loss
or theft, you can lose no more than $50 if someone used your
Card without your permission. If you do not tell us within
2 business days after you learn of the loss or theft of your
Card,
and we can prove we could have stopped someone from using your
Card without your permission if you had told us, you could
lose as much as $500.
3.Also, if your statement shows transactions that you did not
make, tell us at once. If you do not tell us within 60 days
after the statement made available online (or mailed to you),
you may
not get back any money you lost after the 60 days if we can
prove that we could have stopped someone from taking the money
if you
had told us in time.
Our Liability: If we do not complete a transfer to or from
your Card on time or in the correct amount according to our
Agreement
with you, we will be liable for your losses or damages, up
to a maximum amount of $50. However, there are some exceptions
and
if the failure was not intentional and resulted from a bona
fide error, our liability shall be limited to actual damages
proved.
We will not be liable, for instance;
1.If through no fault of ours, you do not have enough money
on your card to make the transfer.
2.If the ATM where you are making the transfer does not have
enough cash.
3.If the system was not working properly and you knew about
the breakdown when you started the transfer.
4.If circumstances beyond our control (such as fire or flood)
prevent the transfer, despite reasonable precautions that we
have taken.
5.If funding has been delayed or cannot be completed because
of insufficient funds existing in the account designated to
fund the card.
6.For other exceptions allowed by law.
Privacy Policy: We may disclose the information to third about
your account or the transfers you make:
1,Where it is necessary to service your account, or;
2.In order to verify the existence and condition of your account
for a third party, such as a merchant or bank;
3.For security purposes, fraud deterrence, and when necessary
to prevent identity theft, or;
4.In order to comply with governmental agency or court subpoenas
and/or orders, or;
5.If you give us your written permission, or;
6.In accordance with Privacy Policy.
Changes: We may change any part of this Agreement at any time.
We will give you notice of the change if required by law. Please
refer to our web site for the current version.
Termination: We may, at any time, for any or no reason, terminate
this Agreement and/or temporarily or permanently suspend your
right to use the Card. You agree to have the card destroyed
if the Account is terminated. We will remit the balance by
check
sent by mail. The Card remains the property of XL Payment Systems.
You may also cancel the Account at any time, either online
or by calling the number provided with your Card. A cancellation
fee may be assessed.
Applicable
law, Court Proceedings, Damages, Arbitration: This Agreement is governed by the laws of the
State of Texas, irrespective
of the choice-of-law provisions of any state.
Nevertheless, if we are served garnishments,
summons, subpoenas,
orders or legal
processes of any type, we are entitled to rely
on the representations therein and may comply
with them
in
our own discretion
without regard to jurisdiction. You agree that
any legal action involving
this card or Account must be brought in the County
of Ft. Bend, State of Texas, within one year
of the date
the cause
of action
arose. You and we both waive our right to trial
by jury, punitive and exemplary damages, as well
as
damages in
tort, including
but not limited to emotional distress, unless
caused by a willful and malicious act, which
in the case
of unauthorized
disclosure
of private or confidential information must also
be defamatory. In the event that the parties
cannot resolve
any disputed
matter, then, both parties hereby agree to exclusively
submit such
disputed matter to binding arbitration in the
County of Ft. Bend, State of Texas, in accordance with the commercial arbitration
rules of the American Arbitration Association. If
any legal action
is brought to enforce or interpret this Agreement,
the substantially prevailing party shall be entitled
to recover
reasonable attorney’s
fees and other costs incurred in such action
or proceeding from the other party, in addition
to
any other relief
to which such
prevailing party may be entitled.
Severability: The invalidity of any provision of this Agreement
shall not affect the validity of other provisions.
Assignment: You may not assign, convey, subcontract, sell or
transfer any of your rights or obligations with regard to the
Card.
Cancellation/Refund Policy: If you cancel your card order,
by email to cs@xlcard.com within ten (10) days after you placed
your order, we will refund your processing fee within approximately
ten (10) days after we receive your email. Cancellations made
after ten (10) days from the date you make your submission
will
not receive any refund.
ERROR RESOLUTION NOTICE
You agree to examine each statement and any card information
mailed to you or sent to your Internet address
to discover any unauthorized entries or errors. In Case of
Errors or Questions
About Your Electronic Transfers, go to our web
site and follow the error resolution procedures.
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1.
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Contact us as soon as you can, if you
think your statement or receipt is wrong or if you need
more information about a transfer listed on the statement
or receipt. We must hear from you no later than 60 days
after we sent the FIRST statement on which the problem
or error appeared.
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2. |
Tell us your name and the account number. |
3. |
Describe the error or the transfer you are unsure about,
and explain as clearly as you can why you believe it is an
error or why you need more information. |
4. |
Tell us the dollar amount of the suspected error. |
5. |
If you tell us orally, we require that you send us your
complaint or question in writing within 10 business days. |
We will generally tell you the results of our investigation
within 10 business days after we hear from you and will correct
any
error promptly. If we need more time, however, we may take
up to 45 days to investigate your complaint or question. If
we decide
to do this, we will credit your account within 10 business
days for the amount you think is in error, so that you will
have the
use of the money during the time it takes us to complete our
investigation. If we ask you to put your complaint or question
in writing and we do not receive it within 10 business days,
we may not credit your account.
If an error involves an electronic fund transfer that was initiated
outside the territories or possessions of the United States,
the District of Columbia, the Commonwealth of Puerto Rico,
or any subdivision of the above, or involves an electronic
fund
transfer resulting from a Point-of-Sale (POS) debit card transaction,
the time periods for communicating the results of our investigation
will be extended to 90 days instead of 45.
If an error involves an electronic fund transfer that occurred
within 30 days after funds are first loaded to the card, the
time periods for communicating the results of our investigation
will be extended to 20 business days instead of 10 business
days and 90 days instead of 45 days.
If we decide that there was no error, we will send you a written
explanation within three business days after completing our
investigation.
You may ask for copies of the documents that we used in our
investigation.
BY NOT ACCEPTING THESE TERMS & CONDITIONS,
YOU WILL NOT BE ABLE TO ENROLL FOR THE CARD
You may withdraw your acceptance and consent at any time, but
if you do, we will immediately terminate your Card and refund
any card balance back to the Funding Account or by sending
you a check in the mail. Your withdrawal and subsequent termination
of the Card may incur a cancellation fee that will be assessed
to the Card prior to any refund.
By Activating Your Card, you acknowledge and
agree that:
1. I have read and agree to this cardholder Agreement Terms & Conditions.
2. I acknowledge the Card Privacy Policy.
3. I consent to receive disclosures in electronic form in connection
with my request for a Card.
4. I have assured that my computer and browser
are Internet capable and can receive electronic
statements
and disclosures
that may
be sent to my email address. At my request, you
will provide me with a paper copy of any amendments
to
our Terms & Conditions
or our Privacy Policy, but we may charge you
a fee.
5. All individual record of transactions, history and entries
will only be made available electronically and sent to my email
address. I must request paper statements, if I so desire, and
understand there is an extra charge/fee to receive paper statements.
6. I understand that any legal actions, by you or us, must
be submitted to binding arbitration within the County of Ft.
Bend,
State of Texas as described in the applicable law, Court Proceedings,
Damages, Arbitration section of this Agreement.
7. This Card is NOT a credit card and usage will not enhance
or improve your credit rating.
8.You voluntarily acquired this card and neither your employer
nor we can be held liable or responsible for any charges you
will incur with regard to having your payroll deposited to
the Card nor any charges or fees associated with that direct
deposit
or for Card usage fees with regard to receiving your payroll
funds.
This Card is issued by 1st Federal Bank of the Southwest.
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